Q: How do I check my order status?
A: usually we process your order the same day and send the tracking number to you the second day, if we received your order on weekend ,we will process your order on monday.
Q: Can I change or cancel my order?
A: if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.Q: I just completed an order and my payment is cleared. When will it ship?
A: Orders generally ship within 3 business days of when the order is placed (see processing steps chart above).Q: Can I change or cancel my order?
A: if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.Q: What is your return policy. Is there a restocking fee if I want to request for return?
A: We do not charge restocking fee, but we do have few simple return policies.
- * Request for refund must be made within 15 days of receiving date.
- * Request for replacement must be made within 30 days of receiving date.
- * If the replacement item is out of stock, we will issue you a store credit of your purchase value.
- * Shipping and handling is NOT refundable.
- * The shipping costs of returning any defective merchandise will be the sole responsibility of the customer.
A: Simple. Go to the "contact us" page, send an email to us and Request RMA ,a email contain the instruction alone with the RMA# will be send to you shortly. Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested.